Looking to build your career in business analysis, IT operations management, ServiceNow ITOM, and IT infrastructure? The latest Technical Business Analyst opportunity at Apex Systems could be the perfect role for professionals experienced in ITOM modules, CMDB management, ITIL processes, stakeholder coordination, and Agile methodologies.

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📌 Job Overview

Company: Apex Systems
Role: Technical Business Analyst – ITOM
Location: Bengaluru, Karnataka, India
Job Type: Full-time
Work Mode: Hybrid
Experience Required: 5+ Years
Qualification: Bachelor’s Degree in IT, Computer Science, or Related Field
Preferred Certifications: ITIL / ServiceNow Certification

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📖 About Apex Systems

Apex Systems is hiring experienced Technical Business Analysts to support IT Operations Management (ITOM) initiatives. The role focuses on gathering business requirements, improving IT operational processes, and supporting ServiceNow ITOM modules such as CMDB, Discovery, Event Management, and Service Mapping.

This opportunity is ideal for professionals interested in IT service management, infrastructure operations, cloud environments, and enterprise IT transformation projects.

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💼 Key Responsibilities – Technical Business Analyst

🔹 Requirement Gathering

Collect and document business and technical requirements from stakeholders and IT teams.

🔹 ITOM Module Support

Support ServiceNow ITOM modules including CMDB, Discovery, Event Management, and Service Mapping.

🔹 Process Improvement

Analyze existing IT operational workflows and identify areas for optimization and automation.

🔹 Team Collaboration

Work closely with infrastructure, development, and operations teams to ensure smooth project execution.

🔹 Testing & Reporting

Support integrations, testing activities, reporting processes, and stakeholder communication.

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🛠 Required Skills – Technical Business Analyst

🔹 ServiceNow ITOM Knowledge

Hands-on experience with ServiceNow ITOM or similar IT Operations Management tools.

🔹 IT Infrastructure Understanding

Strong knowledge of IT infrastructure, monitoring systems, and cloud environments.

🔹 ITIL Processes

Good understanding of ITIL frameworks and IT service management practices.

🔹 Analytical Skills

Ability to analyze technical processes and provide business-focused solutions.

🔹 Agile Methodologies

Experience working in Agile/Scrum project environments is preferred.

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🎓 Educational Qualification

• Bachelor’s Degree in IT, Computer Science, or related field
• 5+ years of Business Analyst or ITOM-related experience
• ITIL or ServiceNow certification is an added advantage

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🌟 Why Join Apex Systems?

🔹 Enterprise-Level ITOM Exposure

Work on advanced IT Operations Management and ServiceNow implementation projects.

🔹 Hybrid Work Environment

Enjoy the flexibility of working in a hybrid setup.

🔹 Career Growth

Build expertise in ITSM, ITOM, cloud infrastructure, and enterprise service management.

🔹 Collaborative Work Culture

Work with technical and business teams in a fast-paced professional environment.

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📍 Job Location

Bengaluru, Karnataka, India

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🚀 Apply Now

Candidates interested in IT Operations Management, ServiceNow ITOM, IT infrastructure analysis, and technical business analysis roles can explore this exciting opportunity at Apex Systems.