Website Assent

Empowering manufacturers and distributors with AI-native intelligence to build stronger, more resilient supply chains.

Professionals with strong analytical skills and experience in SaaS operations and customer experience analytics now have an exciting opportunity with Assent. The company is currently hiring a Business Analyst – Customer Operations for its Pune / Pimpri-Chinchwad office in Maharashtra, India.

This role is ideal for candidates with 3–5 years of business analysis experience, particularly in SaaS environments, CRM platforms, and customer operations analytics. The selected candidate will play a key role in connecting business teams with technical teams while driving operational efficiency and data-driven decision-making.

If you enjoy analysing data, building dashboards, and solving complex business challenges, this role offers a great opportunity to grow within a rapidly scaling global technology company.

About Assent

Assent is a global leader in supply chain sustainability solutions, helping manufacturers identify and manage hidden risks within their supply chains.

The company works with top-tier global manufacturers that prioritize sustainability, compliance, and transparency in their operations. Through advanced technology platforms and expert insights, Assent enables businesses to achieve responsible supply chain practices.

Assent recently reached an important milestone by surpassing US$100 million in Annual Recurring Revenue (ARR), earning Centaur Status. This achievement makes the company the first Certified B Corporation in North America’s SaaS sustainability industry to reach this milestone.

With $350 million in funding led by Vista Equity Partners, Assent continues to expand globally while investing in innovation and talented professionals who support its mission.

Hybrid Work Model

Assent follows a remote-first hybrid work culture, allowing employees flexibility while maintaining occasional in-person collaboration.

Employees located within 50 km of Assent’s global offices—including Pune—are typically expected to work from the office at least one day per week. This hybrid model helps balance flexibility, productivity, and collaboration across teams.

Role Overview: Business Analyst – Customer Operations

The Business Analyst – Customer Operations plays an important role in bridging the gap between business stakeholders and technology teams.

In this role, the analyst will support the Customer Experience (CX) Operations team by analysing business requirements, building reports and dashboards, identifying operational trends, and improving internal processes.

This position requires both strategic thinking and hands-on data analysis, making it ideal for professionals who enjoy working with business intelligence tools and operational datasets.

📍 Location: Pune / Pimpri-Chinchwad Area, Maharashtra, India
💼 Employment Type: Full-Time
🏢 Work Model: Hybrid

Key Responsibilities

Business Requirements and Stakeholder Collaboration

  • Partner with stakeholders across Customer Experience, Product, Marketing, and Operations teams.

  • Understand business challenges, priorities, and opportunities for improvement.

  • Translate complex business needs into clear and structured technical requirements.

  • Communicate requirements effectively to both technical and non-technical teams.

Data Analysis and Reporting

  • Analyse customer experience data, operational metrics, and program performance.

  • Identify trends, risks, and performance drivers affecting customer success.

  • Build and maintain dashboards and reports using tools such as:

    • Tableau

    • Salesforce

    • Excel

    • Looker Studio

  • Provide leadership teams with insights into customer health, churn risk, and operational KPIs.

Operational Process Improvement

  • Analyse existing workflows and operational processes.

  • Identify inefficiencies, bottlenecks, and opportunities for optimization.

  • Work with business systems and solutions teams to design improvements.

Solution Development and Project Support

  • Produce key documentation such as:

    • Business Requirements Documents (BRDs)

    • Functional Specifications (FSDs)

    • Use cases and process maps

  • Support User Acceptance Testing (UAT) activities by creating test cases and gathering feedback.

  • Assist project managers with initiative planning, scope definition, and effort estimation.

Required Qualifications

Candidates applying for the Business Analyst role should meet the following requirements:

  • 3–5 years of experience in Business Analysis, preferably in SaaS or high-growth technology companies

  • Bachelor’s degree in Business, Information Systems, or a related field

  • Experience working with Salesforce CRM or SaaS platforms

  • Strong ability to build dashboards and data reports

  • Experience using business intelligence tools such as Tableau or similar platforms

  • Excellent analytical thinking and problem-solving skills

  • Strong communication and stakeholder management abilities

Preferred Skills

Candidates with the following additional skills may have an advantage:

  • Experience working with Generative AI or automation tools such as ChatGPT, Notion AI, Alteryx, or Power Automate

  • Knowledge of SQL, Python, or scripting languages

  • Experience developing business cases and strategic insights

  • Ability to work effectively in fast-paced and evolving environments

Benefits and Work Culture

Working with Assent provides employees with access to a supportive and growth-focused environment.

Wellness and Work-Life Balance

  • Flexible work options

  • Vacation policies that increase with tenure

  • Comprehensive benefits packages

Financial Benefits

  • Competitive base salary

  • Corporate bonus program

  • Retirement savings options

Career Development

  • Professional development days from day one

  • Opportunities to gain new certifications and skills

  • Exposure to global SaaS operations and sustainability initiatives

Assent is also committed to building a diverse and inclusive workplace where employees feel valued and supported.

Job Summary

Role: Business Analyst – Customer Operations
Company: Assent
Location: Pune / Pimpri-Chinchwad Area, India
Experience Required: 3–5 Years
Work Model: Hybrid

How to Apply

Interested candidates with experience in business analysis, SaaS operations, and customer experience analytics can apply through the official careers page of Assent or job listing platforms.

Joining Assent offers a unique opportunity to contribute to sustainable global supply chains while building a rewarding career in technology and analytics.

Upload your CV/resume or any other relevant file. Max. file size: 2 GB.