Team Manager

You will be working in a fantastic environment, that is fun and engaging. With additional benefits such as additional earning potential, team-building events and regular incentives in place for all employees. In addition to this, there are plenty of opportunities to progress within the business as we continue to grow.
As an operational Team Manager, you will manage, motivate and inspire your team of inbound sales advisors. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business’s success! You will have an excellent ‘can-do’ attitude and be able to adapt to ever-changing business requirements!
Key Responsibilities:
• Lead your team and ensure they achieve target and hit SLA/KPIs
• Ongoing development planning to drive performance
• Plan for the week/month ahead based on current issues and analysis of the previous week/month’s stats
• Deliver weekly plans through daily performance & stat reviews
• Deliver coaching, 1:1’s, advisor contribution reviews, conduct & behaviour reviews in line with Intelling policies
• Deliver documentation based on the constant coaching and improvement of their team
• Ensure all compliance metrics are adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
• Keep up to date with any campaign/company updates and changes
Key Requirements:
• Must have at least 2 year experience in a management position within a call centre environment
• Excellent communication skills
• Natural ability to effectively lead a contact centre team
• KPI management
• Time management, personal and team organisation
• Coaching and performing success
• Performance management
• Self-motivation
• Flexibility as and when required
Benefits:
• Additional earning potential
• A professional & fun working environment
• Career progression and development opportunities
• Regular Incentives and team events
• Recommend a Friend scheme
37.5 hours per week. Shift patterns can be between the hours of 8am and 10pm, Monday – Sunday, depending up on the activity.