Looking to build your career in ServiceNow Business Analysis, IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM)? The latest ServiceNow Business Analyst – HAM/SAM opportunity at HireAlpha could be the perfect role for professionals experienced in ServiceNow HAM Pro, SAM Pro, CMDB, ITIL processes, software licensing, stakeholder management, and Agile project environments.

This opportunity is ideal for candidates who want to work on enterprise-level ServiceNow implementation projects while improving business processes, IT asset governance, software compliance, and operational efficiency. Professionals with strong analytical, documentation, and communication skills can gain excellent exposure to modern ITAM and ITSM ecosystems through this role.

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📌 Job Overview

• Company Name: HireAlpha
• Job Role: ServiceNow Business Analyst – HAM/SAM
• Location: Maharashtra, India (Hybrid)
• Job Type: Contract
• Experience Required: 6+ Years
• Specialization: ServiceNow HAM/SAM
• Work Model: Hybrid
• Hiring Lead: Sharafat Ali – Recruitment Lead at HireAlpha

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📖 About the Role

HireAlpha is hiring an experienced ServiceNow Business Analyst with expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM). The role focuses on enterprise IT Asset Management (ITAM) implementations, process optimization, software compliance, and ServiceNow-based digital transformation initiatives.

The selected candidate will act as a bridge between business stakeholders and technical teams to gather requirements, improve workflows, and deliver scalable ServiceNow ITAM solutions. This position requires strong expertise in IT asset lifecycle management, CMDB, software licensing compliance, and ITIL-based operational processes.

Professionals who enjoy working on enterprise digital transformation projects, stakeholder communication, process optimization, and ServiceNow platform solutions will find this role highly rewarding.

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🎯 Key Responsibilities

🔹 Requirement Gathering & Business Analysis

• Gather, analyze, and document business requirements.
• Conduct stakeholder meetings, workshops, and discovery sessions.
• Prepare BRDs, FRDs, process flows, and user stories.
• Translate business requirements into functional specifications.

🔹 ServiceNow HAM/SAM Implementation

• Support implementation and enhancement of ServiceNow HAM Pro and SAM Pro modules.
• Collaborate with ServiceNow developers, architects, and QA teams.
• Ensure successful delivery of enterprise ITAM solutions.

🔹 IT Asset Lifecycle Management

• Manage end-to-end IT asset lifecycle activities.
• Handle procurement, deployment, inventory tracking, compliance, reclamation, and retirement processes.
• Improve asset visibility and governance.

🔹 Software Asset Management

• Support software license normalization and reconciliation activities.
• Monitor software compliance and optimization processes.
• Work with licensing models including:
  • Microsoft
  • Oracle
  • Adobe
  • SAP

🔹 CMDB & Integration Support

• Work closely with CMDB, Discovery, Procurement, and ITSM teams.
• Ensure accurate data alignment and system integrations.
• Support Service Mapping and configuration management activities.

🔹 Reporting & Dashboard Management

• Create dashboards, KPIs, and executive-level reports.
• Provide operational insights and analytical reporting.
• Support decision-making with business reports and presentations.

🔹 Testing & Deployment Support

• Facilitate User Acceptance Testing (UAT).
• Track defects and coordinate issue resolution.
• Support production deployments and post-go-live activities.

🔹 Continuous Service Improvement

• Analyze existing business processes and recommend improvements.
• Ensure alignment with ServiceNow best practices.
• Provide post-implementation support and enhancement recommendations.

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🛠️ Required Skills & Qualifications

✅ Technical Skills

• Strong experience with ServiceNow HAM Pro and SAM Pro.
• Good understanding of IT Asset Management (ITAM) lifecycle processes.
• Knowledge of CMDB, Discovery, and Service Mapping.
• Familiarity with ServiceNow reporting and dashboard capabilities.
• Experience with software licensing and compliance management.

✅ ITSM & Process Knowledge

• Good understanding of ITIL processes and governance.
• Experience with:
  • Incident Management
  • Change Management
  • Problem Management
  • Request Management

✅ Professional Skills

• Strong communication and stakeholder management skills.
• Excellent documentation and analytical abilities.
• Ability to coordinate with cross-functional teams.
• Experience working in Agile/Scrum environments.
• Capability to manage multiple priorities effectively.

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🎓 Educational Qualification

• Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or related field preferred.
• Relevant ServiceNow certifications will be an added advantage.

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💼 Why Join HireAlpha?

🌟 Hybrid Work Flexibility

Enjoy a flexible hybrid work environment while collaborating with experienced professionals across enterprise IT projects.

🌟 Exposure to Enterprise ServiceNow Projects

Work on advanced ServiceNow HAM/SAM implementation and optimization projects.

🌟 Career Growth Opportunities

Gain valuable experience in ITAM, software licensing, CMDB management, and enterprise process transformation.

🌟 Work with Cross-Functional Teams

Collaborate with architects, developers, procurement teams, and ITSM professionals in large-scale digital transformation initiatives.

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📍 Job Location

• Maharashtra, India
• Hybrid Work Environment

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🚀 Apply Now

Candidates with strong ServiceNow Business Analyst experience and expertise in HAM/SAM implementations are encouraged to apply for this exciting opportunity at HireAlpha.

Professionals looking to grow their careers in ServiceNow ITAM, software asset governance, enterprise workflow management, and ITSM transformation projects should not miss this opportunity.