Looking to build your career in Business Systems Analysis, Agile Development, UX/UI, SQL, and Enterprise Technology Solutions? The latest Senior Business Systems Analyst opportunity at American Express Global Business Travel could be the perfect role for professionals passionate about business process improvement, customer experience, and technology-driven solutions.

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🏢 Job Overview

✅ Company Name: American Express Global Business Travel (Amex GBT)
✅ Job Role: Senior Business Systems Analyst
✅ Location: Bengaluru, Karnataka, India
✅ Job Type: Full-Time
✅ Work Mode: Hybrid
✅ Experience Level: Senior-Level Professional

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📌 About the Role

Amex GBT is hiring a Senior Business Systems Analyst for its Meetings and Events Technology organization. In this role, candidates will work closely with agile development teams to improve software applications, enhance user experience, streamline business processes, and deliver better customer value.

The role requires strong analytical skills, collaboration with multiple stakeholders, process mapping expertise, and experience with Agile methodologies.

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🎯 Key Responsibilities

🔹 Agile Team Collaboration

Work as a core member of agile development teams to support user story creation, software analysis, testing, and builds.

🔹 Business Requirement Gathering

Analyze project scope, gather business requirements, and document technical and functional requirements for development teams.

🔹 Process Improvement

Recommend process enhancements to improve efficiency, customer experience, and operational performance.

🔹 User Experience Enhancement

Support UX best practices through process mapping, wireframe creation, and research methodologies.

🔹 Stakeholder Management

Collaborate with internal teams, external customers, product teams, and leadership to improve cross-functional processes.

🔹 Testing & User Acceptance

Participate in testing cycles including system integration testing and user acceptance testing (UAT).

🔹 Technical Documentation

Prepare and maintain technical documents related to requirements, testing, system changes, and issue corrections.

🔹 Vendor & Product Evaluation

Support technical product evaluations, vendor onboarding, and solution analysis activities.

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🛠️ Required Skills & Qualifications

🎓 Educational Qualification

✔️ Bachelor’s Degree in Business, IT, or related field
OR
✔️ 8+ years of experience in Business Systems Analysis or operational roles

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💡 Essential Skills

🔹 Agile Methodologies

Strong understanding of Agile project management and development processes.

🔹 Systems Analysis

Knowledge of systems analysis, process mapping, user story creation, and requirements gathering.

🔹 Data Analysis & Management

Experience in data analysis concepts and business data management practices.

🔹 Communication Skills

Excellent written and verbal communication abilities.

🔹 Analytical Thinking

Ability to break down complex information into manageable components and identify root causes.

🔹 UX/UI Understanding

Basic understanding of UX/UI design principles and customer-focused development.

🔹 Testing Experience

Experience with system integration testing and user acceptance testing cycles.

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💻 Desired Technical Skills

✅ MS Office Suite (Excel, PowerPoint, Word, Visio)
✅ SQL
✅ Jira
✅ Confluence
✅ UML
✅ Tableau or similar data visualization tools
✅ API Concepts
✅ Web Development Basics
✅ Programming Concepts (Preferred)

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⭐ Additional Preferred Experience

✔️ Experience with User Acceptance Testing (UAT)
✔️ Knowledge of Global Distribution Systems (GDS)
✔️ Understanding of ERP systems and financial/accounting concepts
✔️ Experience in Meetings and Events industry

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⏰ Work Schedule & Location

🕒 Must be comfortable working in 2nd Shift
➡️ 3:00 PM IST to 12:00 AM IST

📍 Hybrid work model with minimum 3 days per week from Bangalore office

📅 Occasional weekend work may be required

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🌟 Why Join American Express Global Business Travel?

🌍 Global Exposure

Work with international teams, global clients, and enterprise-level systems.

📈 Career Growth

Excellent opportunity to grow in Business Systems Analysis, Agile Delivery, and Enterprise Technology Solutions.

💻 Technology-Driven Environment

Gain hands-on experience with modern tools, UX processes, Agile methodologies, and business technologies.

🤝 Collaborative Culture

Work closely with product teams, developers, analysts, and business stakeholders in a fast-paced environment.

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👨‍💼 Who Should Apply?

This opportunity is ideal for professionals with experience in:

✔️ Business Systems Analysis
✔️ Agile Development
✔️ Process Mapping
✔️ SQL & Data Analysis
✔️ User Acceptance Testing
✔️ Enterprise Applications
✔️ UX/UI Collaboration
✔️ ERP & Financial Systems

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🚀 Apply Now

Interested candidates can apply directly through the official job posting platform and explore an exciting career opportunity with American Express Global Business Travel.