Website Birdeye

Birdeye, a globally recognized customer experience and reputation management platform, is hiring an experienced HR Generalist to support its India-based, customer-facing teams operating during U.S. business hours. This is a full-time remote opportunity for HR professionals who are passionate about people operations, compliance, and building strong workplace culture in a global environment.

🏢 Job Overview

  • Company: Birdeye

  • Role: Human Resource Generalist (Night Shift / US Shift)

  • Location: India (Remote)

  • Job Type: Full-time

  • Experience Required: 5+ years

🌟 About the Role – HR Generalist

As a Human Resource Generalist at Birdeye, you will serve as the primary HR point of contact for India-based teams across Sales, Customer Success, and Technical Support. These teams directly interact with global customers and operate in alignment with U.S. time zones.

The role blends strategic HR partnership with hands-on execution across the employee lifecycle, ensuring a positive employee experience while supporting business goals.

🛠️ Key Responsibilities – HR Generalist

🤝 HR Business Partnership

Act as the main HR advisor for customer-facing teams in India. Address employee relations issues, coach managers, and drive people-focused solutions aligned with business objectives.

🔄 Employee Lifecycle Management

Manage end-to-end employee lifecycle processes including onboarding, offboarding, performance management, career progression, and employee development initiatives.

📋 HR Operations & Compliance

Maintain accurate HR data and systems, support payroll and benefits administration, and ensure compliance with Indian labor laws and statutory requirements.

🎯 Talent Acquisition Support

Partner with the recruiting team to forecast hiring needs, support workforce planning, and ensure smooth onboarding and integration of new hires.

🎉 Culture & Engagement

Lead employee engagement, recognition, and culture-building initiatives that promote inclusion, motivation, and long-term retention.

📊 Insights & Continuous Improvement

Analyze HR metrics and workforce data to identify trends and recommend improvements that enhance team effectiveness and employee satisfaction.

✅ Requirements & Qualifications – HR Generalist

  • Experience: Minimum 5+ years in an HR Generalist or HR Specialist role (experience in SaaS or high-growth tech companies preferred).

  • Global Team Support: Proven experience supporting teams working in U.S. or international time zones.

  • Compliance Knowledge: Strong understanding of Indian employment laws, labor regulations, and statutory compliance.

  • Shift Flexibility: Willingness to work U.S. shifts on a regular basis.

  • Education: Bachelor’s degree in Human Resources, Business Administration, or a related field.

  • Certifications: SHRM, PHR, or equivalent HR certifications are an advantage.

  • Core Skills: Excellent communication, relationship management, problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.

🎁 What Birdeye Offers

  • Competitive compensation package

  • Flexible work setup (Remote or Hybrid)

  • Inclusive, collaborative, and people-first company culture

  • Opportunities for learning, growth, and career advancement within a global organization

📝 How to Apply

Are you ready to take the next step in your HR career?
Join Birdeye and be part of a global organization supporting customer-facing teams across international markets.

This role is ideal for HR professionals seeking responsibility, challenge, and long-term career growth in a technology-driven, high-impact environment.

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