Website Dozee Health AI

Field Customer Support Associate – Dozee Health AI (Remote Patient Monitoring)

Company: Dozee Health AI
Location: Bengaluru, India (Frequent regional travel required)
Job Type: Full-time | Field-based | Hourly Compensation
Website: : www.dozeehealth.ai

Company Overview

Dozee Health AI is the pioneer of contactless Remote Patient Monitoring (RPM) and the No. 1 RPM company in India. Headquartered in Bengaluru, Dozee has revolutionized healthcare delivery with AI-powered RPM and Early Warning Systems (EWS) that enhance staff efficiency, improve patient safety, and save lives.

With operations across 4 countries, 300+ hospitals, and over 1 million patients monitored, Dozee is building the future of healthcare.

Role Overview

As a Field Customer Support Associate, you will be the frontline representative of Dozee, ensuring seamless installation, maintenance, and troubleshooting of RPM devices at hospitals and patient homes. You’ll work closely with nurses, care teams, and technical staff to make sure Dozee systems run smoothly and deliver life-saving value.

Key Responsibilities

1. Device Installation & Setup

  • Travel to hospitals/patient homes for device setup and calibration.

  • Ensure network connectivity and functionality before deployment.

2. Technical Support & Troubleshooting

  • Respond to service requests for malfunctioning devices.

  • Fix minor hardware/software issues or escalate complex problems.

  • Apply updates, replace defective units when required.

3. Training & Assistance

  • Train nurses and caregivers on device usage and maintenance.

  • Provide on-the-spot troubleshooting tips for common issues.

  • Support onboarding of telehealth equipment.

4. Inventory & Maintenance

  • Maintain stock of devices and peripherals.

  • Track deployments, replacements, and retrievals.

5. Documentation & Reporting

  • Log installations, repairs, and service activities.

  • Report recurring issues to engineering/product teams.

6. Compliance & Safety

  • Adhere to HIPAA & patient data privacy policies.

  • Follow hospital infection control protocols.

7. Communication & Coordination

  • Liaise with customer support, logistics, and engineering teams.

  • Provide real-world feedback to improve product performance.

Key Skills Required

  • Strong technical troubleshooting & hardware setup knowledge.

  • Excellent communication & customer service skills.

  • Familiarity with healthcare environments & medical devices.

  • Basic knowledge of IoT & networking (preferred).

  • Ability to lift and transport devices safely.

About Dozee

  • Founded: 2015

  • Headquarters: Bengaluru, India | Houston, USA | Dubai, UAE

  • Employees: 280+

  • Certifications: ISO13485:2016, ISO27001:2022, CDSCO, FDA510K, SOC2 Type II

  • Adopted by: 300+ hospitals | 16,000+ beds monitored

  • Impact: 1Mn+ patients monitored | 35,000+ life-saving alerts | 10Mn+ nursing hours saved

Awards & Recognition:

  • Forbes India 30 Under 30

  • Forbes Asia 100 to Watch

  • India Health Awards 2024 (AI Innovation)

  • BML Munjal Award for Business Excellence

  • FICCI Digital Innovation in Healthcare Award

Why Join Dozee?

  • Be part of a healthcare technology pioneer saving millions of lives.

  • Work on cutting-edge AI & RPM solutions.

  • Collaborate with leading hospitals & healthcare providers.

  • Opportunity to travel, learn, and grow in a fast-scaling healthtech company.

How to Apply

Interested candidates can apply directly via Dozee Careers or through leading job platforms.

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