Dealership Underwriter

Job Purpose
To provide an exceptional car buying experience to all Customers.
The purpose of the Dealership Underwriter is to support the customer throughout their car buying journey. Taking referrals from our onboarded dealers you will help our customers source the right finance, for the right car, at the right price. Maintaining excellent working relationships with our Dealerships and raising industry awareness.

Main Duties
The main duties in the role of Dealership Underwriter include but are not limited to;

• Contacting pre-approved customer via the system within the required contact times;
• Creating rapport with the Customers and Dealership to maintain excellent relations and the best outcome for the Customer;
• Understanding the Customers’ needs to support them ins sourcing their perfect car match;
• Work with dealership to secure the best deal on the right car for the Customer;
• Liaising with the customer and dealership to ensure a quick and seamless transaction;
• Working with the Personal Assistance including a full handover to facilitate the onward Customer Care journey.

Day to Day:
• Hours of work are Monday – Thursday 9- 6pm. Friday and Saturday 9-5pm. Weekly hours are worked on a rota basis – a flexible can do attitude is essential;
• Weekends and Bank holidays are to be worked. If you do work a weekend or Bank holiday, time off in the week will be given
• Office work is required due to regulatory commitments
Person Specification

• Must have excellent organisation skills;
• Knowledge of the car buying industry is desirable;
• A passion for providing a great customer experience;
• Have excellent communication skills both written and verbally;
• Have the ability to take ownership of tasks in a timely manner;
• To be passionate and motivated for the business and yourself;
• Have experience working towards and exceeding targets.