Website Keywords Studios

📍 Location: Hybrid (India)
💼 Department: Data & Analytics
🕓 Experience: 2+ Years

About Helpshift & Keywords Studios

At Keywords Studios, we are driven by one mission — to empower the world’s most creative and innovative brands through our global network of specialized technology and service teams. Within our ecosystem, Helpshift plays a key role by redefining what customer service means in the mobile era.

Helpshift is on a mission to rid the world of bad customer service by revolutionizing how help is delivered. Our mobile-first, AI-powered support platform transforms traditional, slow, and impersonal customer interactions into seamless in-app experiences. We enable B2B brands to connect with their customers instantly, efficiently, and meaningfully.

Trusted by world-class companies such as Supercell, Scopely, EA, and Square, Helpshift powers customer service for over 900 million active monthly users across 2+ billion devices worldwide.

With lightning-fast performance and massive scalability —
⚡ 85,000 requests per second
⚡ 30ms average response time
⚡ 300GB+ data transfer per hour
⚡ 1,000+ virtual machines deployed at peak —
we are constantly pushing the boundaries of what technology can do for customer engagement.

If you’re passionate about data, analytics, and building intelligent systems that touch millions of users daily — we want you on our team.

About the Role: Data Analyst

We are looking for a Data Analyst who is curious, detail-oriented, and deeply passionate about uncovering insights that shape product and business decisions. As part of the Helpshift Analytics Team, you’ll work at the intersection of product development, business strategy, and data science.

Your goal will be to transform complex datasets into actionable insights, guide product innovation, and help scale the analytics infrastructure that supports our global operations.

This role is perfect for someone who thrives in fast-paced environments, enjoys solving challenging analytical problems, and takes ownership of turning data into decisions.

Key Responsibilities

  • Collaborate cross-functionally with Product, Engineering, and Operations teams to understand data requirements and deliver insightful analyses.

  • Define and monitor key performance indicators (KPIs) that measure the health and success of Helpshift’s products and services.

  • Develop and maintain interactive dashboards and reports using tools such as Metabase, Power BI, or Sigma to visualize trends and inform stakeholders.

  • Use SQL to query large, complex datasets and ensure data accuracy and consistency across multiple sources.

  • Employ Python and cloud technologies (AWS) to automate data workflows, streamline ETL/ELT processes, and improve data pipeline efficiency.

  • Perform data modeling, deep-dive analysis, and performance tracking to uncover insights that influence product roadmap decisions.

  • Proactively identify opportunities for process improvement and develop scalable analytical frameworks that enhance business intelligence.

  • Ensure high standards of data integrity, governance, and reliability across all analytics activities.

Required Qualifications & Skills

  • 2+ years of experience as a Data Analyst or in a similar analytical or business intelligence role.

  • Strong command of SQL and experience querying large relational databases.

  • Hands-on proficiency in Python for data analysis, automation, and visualization.

  • Experience with one or more BI tools: Metabase, Power BI, Sigma, or equivalent.

  • Solid understanding of data modeling, ETL/ELT processes, and data validation.

  • Strong analytical and problem-solving skills with the ability to identify trends and interpret data meaningfully.

  • Detail-oriented, self-motivated, and comfortable working in fast-moving, evolving business environments.

  • Excellent communication skills and the ability to translate technical findings into business-friendly insights.

Preferred Skills

  • Experience with AWS data stack (Redshift, S3, Lambda) or similar cloud environments.

  • Familiarity with automation frameworks for data workflows.

  • Understanding of product analytics tools and customer engagement metrics.

Why Join Us?

At Keywords Studios, we believe in nurturing talent, empowering creativity, and creating an environment where you can thrive personally and professionally. As part of the Helpshift team, you’ll be working with some of the brightest minds in data, AI, and product innovation.

We offer:

  • Hybrid work setup — flexibility that fits your lifestyle.

  • Comprehensive health & worker insurance.

  • Paid time off and other employee wellness benefits.

  • Opportunities to collaborate with global teams and cutting-edge technologies.

  • A dynamic, inclusive workplace that celebrates diversity and innovation.

Our Culture

We’re proud to be an equal opportunity employer that embraces diversity in all its forms. We value curiosity, collaboration, and continuous learning. If you enjoy using data to tell powerful stories, influence strategy, and make an impact at scale — this is the place for you.

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