Website IntouchCX

We are IntouchCX. Where innovation meets industry. Where passion meets purpose. Where scale meets soul.

Are you an experienced Data Analyst looking to work with a global leader in customer experience and digital transformation? IntouchCX is hiring a Data Analyst in Hyderabad, Telangana, India. This role offers the opportunity to drive operational performance insights, support strategic decision-making, and contribute to high-impact analytics projects within a fast-paced contact centre environment.

If you have strong SQL skills, hands-on experience with Looker and Power BI, and a passion for turning complex datasets into actionable business intelligence, this position is built for you.

About IntouchCX

IntouchCX is a global provider of customer experience management, digital engagement, AI, and automation solutions. With over 20 years of industry leadership, the company partners with global brands to deliver scalable, data-driven solutions while fostering a culture of innovation and continuous improvement.

The Data Analyst role is critical in enhancing operational transparency and optimizing program performance through advanced analytics and reporting frameworks.

Role Overview – Data Analyst

As a Data Analyst at IntouchCX, you will collect, organise, and analyse large datasets to uncover trends and insights that improve customer service operations and business outcomes. You will work closely with cross-functional teams, supporting strategic initiatives with accurate reporting and data-driven recommendations.

This role requires a combination of technical expertise, statistical thinking, and strong stakeholder communication skills.

Key Responsibilities

1. Data Collection & Management

  • Gather and organise large datasets from multiple operational and system sources.

  • Maintain and develop reporting tools and data systems for improved efficiency.

  • Ensure data accuracy, integrity, and consistency across databases.

2. Data Analysis & Insights

  • Analyse complex data using statistical methods and analytical tools.

  • Identify patterns, trends, and performance gaps to inform business strategies.

  • Conduct ad-hoc analyses to support operational decision-making.

3. Reporting & Visualization

  • Create interactive dashboards and reports using:

    • Looker

    • Power BI

  • Present findings through clear visualizations and executive-ready summaries.

  • Translate complex analytical outputs into actionable business insights.

4. SQL & Database Optimization

  • Fine-tune data queries using strong SQL skills.

  • Work with SQL Server Integration Services (SSIS) for data integration processes.

  • Utilize BigQuery and Google Sheets for cloud-based analytics and reporting.

5. Cross-Functional Collaboration

  • Partner with operations, leadership, and technical teams to drive performance improvements.

  • Continuously monitor metrics to identify optimization opportunities.

  • Stay updated with evolving industry trends and modern analytics techniques.

Required Qualifications

Education

  • Bachelor’s degree in Mathematics, Statistics, Computer Science, or a related field (preferred).

Experience

  • 2–3 years of experience in a Data Analyst or similar role.

  • Experience in a contact centre environment is highly preferred.

Technical Skills

  • Strong proficiency in SQL and query optimization.

  • Experience with SQL Server Integration Services (SSIS).

  • Expertise in Looker and Power BI for data visualization.

  • Proficiency with G Suite tools, including Google Sheets and BigQuery.

  • Advanced Excel skills (mandatory).

  • Ability to handle and analyse large datasets efficiently.

Core Competencies

  • Strong analytical and statistical reasoning skills.

  • Excellent communication skills to present insights clearly to stakeholders.

  • Close attention to detail and accuracy in reporting.

  • Adaptability in fast-paced, dynamic work environments.

  • Commitment to continuous learning and skill enhancement.

Why Join IntouchCX in Hyderabad?

  • Work with a globally recognized CX and digital transformation leader.

  • Contribute directly to improving customer service performance.

  • Exposure to modern analytics tools, including Looker, BigQuery, and Power BI.

  • Opportunity to collaborate across departments and influence strategic decisions.

  • Growth-focused culture that values innovation and upskilling.

Ideal Candidate Profile

You are a detail-oriented analytics professional who thrives on solving business problems using data. You can work independently while collaborating effectively with stakeholders. You understand contact centre performance metrics and can convert operational data into meaningful, business-driven insights.

How to Apply

If you have strong SQL expertise, experience with Looker and Power BI, and a passion for operational analytics, apply now for the Data Analyst role at IntouchCX in Hyderabad and take the next step in your analytics career.

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