Data Analyst Job at BayOne Solutions – Hybrid Opportunity in Bengaluru

If you are a skilled Data Analyst with experience in customer support analytics, this opportunity at BayOne Solutions could be your next career move. The company is currently hiring a Support Analyst-focused Data Analyst in Bengaluru with a hybrid work model. This role is ideal for professionals who enjoy analyzing complex datasets, creating dashboards, and supporting business decision-making with data-driven insights.

Job Overview

• Company: BayOne Solutions

• Role: Data Analyst (Support Analyst Focus)

• Location: Bengaluru, Karnataka, India (Hybrid)

• Job Type: Full-time

• Experience Required: 3–5+ Years

About the Role – Data Analyst

BayOne Solutions is seeking a Support Analyst with strong data analysis skills who can work with customer support data and omnichannel engagement insights. The role focuses on identifying trends, improving operational processes, and enabling better business decisions using data.

You will work closely with cross-functional teams and management to analyze datasets, design dashboards, and provide actionable insights that improve performance and customer experience.

Key Responsibilities – Data Analyst

• Interpret and analyze data using statistical techniques and provide ongoing reports.

• Develop and implement data collection systems to improve statistical efficiency and quality.

• Identify patterns and trends in complex datasets.

• Work with management to understand business priorities and information needs.

• Identify new opportunities for process improvements.

• Provide impact assessments and expert opinions on strategic initiatives.

• Enhance existing processes and develop tools, training, and consulting support.

• Collaborate with cross-functional teams to build data-driven solutions.

• Design Tableau dashboards and advanced data visualizations for technical and non-technical audiences.

• Conduct analysis, identify issues, and assess potential risks.

• Provide consulting, mentoring, and training to other analysts.

Required Education & Experience – Data Analyst

• Education: Bachelor’s degree in

  • Business Administration

  • Economics

  • Computer Science

  • Management Information Systems

  • Or a related field

• Experience:

  • 5+ years of experience as a Data Analyst or related role

  • Experience working with CRM platforms like Salesforce

Technical Skills Required

Candidates should have strong technical and analytical skills, including:

• Knowledge of reporting tools, databases, and programming languages

• Strong understanding of statistics and statistical analysis methods

• Experience with data analysis techniques, pivot tables, and data visualization

• Experience working with analytics and research methods

Tools & Platforms

• Jira – Minimum 2+ years experience

• Salesforce.com – Minimum 2+ years experience

• Dashboard and visualization tools such as Tableau

Personal Skills

Successful candidates should also demonstrate strong professional skills such as:

• Ability to collaborate with cross-functional teams in a fast-paced environment

• Strong attention to detail and accuracy in handling data

• Problem-solving ability for complex technical challenges

• Resilience and persistence when dealing with difficult problems

• Comfort working with ambiguity and changing stakeholder requirements

• Excellent time management and ability to work independently or within a team

Apply Now 🚀

Interested candidates who meet the above requirements can apply for the Data Analyst (Support Analyst) position at BayOne Solutions.