Website Live Connections

As enterprises continue to strengthen customer engagement through digital transformation, the demand for experienced CRM professionals is rising rapidly. Live Connections is currently hiring a senior CRM Business Analyst for one of its leading MNC clients in Chennai, offering a high-impact, on-site opportunity for seasoned professionals.

🧩 Job Overview

Role: CRM Business Analyst
Company: Live Connections
Location: Chennai, Tamil Nadu, India 
Experience Required: 10–15 years
Employment Type: Full-time | On-site
Notice Period: Immediate to 1 Month

🎯 Role Overview – CRM Business Analyst

As a CRM Business Analyst, you will play a pivotal role in designing, enhancing, and optimizing CRM solutions to support enterprise business processes. You will collaborate closely with stakeholders, technical teams, and leadership to ensure CRM platforms deliver measurable business value.

This position requires deep expertise in CRM systems, data analysis, integrations, and enterprise reporting within complex business environments.

🔧 Key Responsibilities – CRM Business Analyst

📌 CRM & Business Analysis

  • Gather, analyze, and document business requirements for CRM implementations and enhancements

  • Translate business needs into functional specifications and system workflows

  • Support end-to-end CRM lifecycle including configuration, customization, testing, and deployment

  • Ensure alignment between business objectives and CRM system capabilities

  • Maintain requirement traceability across development, testing, and deployment phases

⚙️ Technical & Platform Expertise

  • Configure and customize Dynamics 365 CE, Power Apps, Power Automate, and Power BI

  • Support ERP integrations, BI reporting, and relational database solutions

  • Work with tools such as SAP, SQL, Tableau, SSRS, SSAS, SharePoint, HubSpot, and related technologies

  • Collaborate with development teams using technologies including JavaScript, C++, Scribe, and North52

📊 Data Analysis & Reporting

  • Analyze CRM and business data to generate actionable insights

  • Build and maintain dashboards and enterprise reports

  • Support leadership with data-driven recommendations and performance metrics

🤝 Stakeholder & Project Management

  • Act as a liaison between business users, technical teams, and leadership

  • Manage multiple CRM initiatives simultaneously

  • Communicate complex technical concepts to non-technical stakeholders

  • Support project planning, scope definition, and delivery governance

🎓 Required Qualifications – CRM Business Analyst

  • Bachelor’s degree in Business, Information Technology, or a related field

  • Advanced degree or relevant CRM/business analysis certifications preferred

  • 10–15 years of hands-on experience as a Business Analyst in CRM environments

  • Strong understanding of enterprise CRM platforms such as Microsoft Dynamics or Salesforce

🧠 Core Competencies – CRM Business Analyst

  • Strong analytical and problem-solving skills

  • Excellent written and verbal communication abilities

  • Proven experience in project management, business analysis, and software quality assurance

  • Lean Six Sigma experience is an added advantage

🌍 About Live Connections

Live Connections is a trusted recruitment partner working with leading multinational organizations across industries. Known for delivering specialized talent solutions, Live Connections connects experienced professionals with high-impact roles that drive digital and business transformation.

📩 Apply Now

If you are a seasoned CRM Business Analyst looking to work on enterprise-scale CRM initiatives with a global organization, share your updated CV with:

📧 sharmila@liveconnections.in

Upload your CV/resume or any other relevant file. Max. file size: 2 GB.