Wipro Careers: Hiring a Delivery Manager for Strategic Operations

Wipro, a global leader in digital transformation, is seeking an experienced Delivery Manager (8-10 years experience) to spearhead project operations and delivery governance. At Wipro, we are reinventing the world of technology, and we need purpose-driven leaders to manage our talent supply chain and optimise customer satisfaction.

As a Delivery Manager, you will be the bridge between customer aspirations and technical execution, ensuring seamless project lifecycles while maintaining the highest standards of financial and operational efficiency.

H2: About the Role: Delivery Governance & Client Success

The purpose of this role is to manage end-to-end project delivery. You will be responsible for the health of the project, from budget evaluation and risk mitigation to staffing and client relationship management.

Key Responsibilities:

• Seamless Delivery Management: Create and adhere to quarterly project charters, ensuring 100% compliance with SLAs, schedule, quality, and costs.

• Client Relationship Management: Conduct Quarterly Business Reviews (QBR) and Management Review Meetings (MRM) to understand future needs and prevent escalations.

• Operational Excellence: Use Pareto Analysis to identify incidents and drive Hyper-automation initiatives in coordination with the Holmes RO team.

• Financial Oversight: Achieve revenue targets, monitor operating margins, and eliminate revenue leakage through strict OB-to-revenue tracking.

• Governance & Audit: Lead ISO, quality, and customer audits to ensure zero non-compliance across all project structures (Confluence & SAP).

 Innovation & Talent Pipeline Creation

Wipro believes in a “People-First” approach to technology. This role requires a leader who can nurture a high-performing talent supply chain.

• Capability Development: Spearhead demand forecasting and resource planning. Anticipate new skill requirements (New-Age Skills) and ensure 100% training compliance.

• Talent Management: Manage team attrition, drive diversity in leadership positions, and facilitate rewards and recognition for high-performers.

• Knowledge Sharing: Deploy Wipro’s knowledge management portals and lead internal training sessions to share best practices and BVMs (Business Value Additions).

 Requirements & Qualifications

We are looking for a veteran in the IT services industry who thrives on reinvention and evolution.

• Experience: 8–10 Years of relevant experience in IT delivery or project management.

• Technical Proficiency: Experience with SAP, Confluence, and automation tools.

• Analytical Skills: Proficiency in data-driven decision-making, including Pareto analysis and productivity tracking.

• Leadership: Proven track record of managing team satisfaction scores and building internal talent pools.

 Deliverables & Performance Metrics

Your success at Wipro will be measured by:

1. Client Satisfaction: High PCSAT scores and zero surprise escalations.

2. Operational Efficiency: Contractual adherence, utilisation rates, and cost-of-delivery targets.

3. Financial Health: Revenue achievement and operating margin percentage.

4. Team Health: Employee satisfaction scores and diversity ratios.

 How to Apply

Ready to design your own reinvention at Wipro?

1. Update Your Resume: Highlight your experience with Project SLAs, Automation, and Client Mining.

2. Submit Your Application: Click the button below to join a business powered by purpose.

[Apply Now: Delivery Manager Role at Wipro]

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