Call Centre Agent

The Role

Working on behalf of the major multimedia provider , you will be responsible for making outbound calls to new and existing customers. The campaign is split into 4 sub-campaigns:

· Prospect – Contacting potential customers to discuss the current offers with and offer the best deals and packages to suit the customer’s needs.

· Value – Contacting existing/previous customers who have recently cancelled part of their package and offering exclusive deals and offers for the customer to reinstate their package.

· Upgrades – Contacting existing customers to perform an account review and ensure they are getting the best value for money, whilst also meeting the customers needs and offering additional products and services.

· Welcome Back – Contacting previous customers who have cancelled their package and offering the best deals and special offers available to win the customer back and join up to again.

In all campaigns of the role, you will primarily be discussing TV packages (Sports, Cinema, Netflix, Disney+), with the opportunity to upsell on broadband packages. A great amount of rapport must be built with the customers to ensure you perform an effective needs analysis to offer the most suitable packages.

Shifts

10am till 7pm – Monday to Friday.

Weekend work is offered as additional overtime.

Salary & Bonus

This role has a basic salary of £21,673.60 per annum

We also offer an uncapped commission scheme which is paid 1 month in arrears.

– Average – £400 / £500 pm

– Top Earners – £700 / £800 pm

We also have our ‘Loyalty Pay Scale’ scheme, which will see your annual salary increase every year of your tenure up to £23,000 basic salary per annum for 3 years’ service.

Additional Info

– The role involves a 3 week on site training.

– We offer many incentives throughout the campaign, including food & drink, top of the range technology and more.

– Our brand new ‘Loyalty Pay Scale’ which will see your basic salary uplifted every year of your tenure (up to £23,000 / 3 years) + an additional holiday day.

– Our academy and glide path will give you the tools and support you need to be successful within the role.

– We offer an opt out pension scheme.

– Progression opportunities in various areas of the business.

– 20 holiday days + bank holidays per year.

– Access to a free gym & swim membership with Sheffield City Trust

– Free breakfast club

– Access to a discounted TV package

– Access to a free sim only mobile contract

What we look for

– You will be self-motivated and driven to achieve challenging sales targets

– A confident individual

– The ability to hold conversation will people from all ages and backgrounds and easily build rapport with your customers.

– Sales experience is not essential but preferred.

– You must be able to deliver a top-quality customer service and ensure the best outcome for the customer.

– The ability to handle rejection and remain resilient throughout the day.

Job Type: Full-time

Salary: £20,000.00-£22,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person