Website Worley

Delivering Sustainable Change.

Company: Worley
Location: Mumbai, Maharashtra, India
Work Mode: Hybrid
Job Type: Full-Time
Experience Required: 8+ Years
Qualification: Bachelor’s Degree (Mandatory)

About Worley

Worley is a global professional services company specializing in energy, chemicals, and resource solutions. Headquartered in Australia, Worley partners with customers to deliver complex projects that support both traditional energy systems and the transition toward sustainable, low-carbon infrastructure.

With expertise spanning consulting, engineering, installation, commissioning, and decommissioning, Worley provides integrated, data-centric solutions across the full asset lifecycle. The company is committed to driving innovation, sustainability, and digital transformation across industries worldwide.

If you are an experienced Business Analyst with strong ServiceNow expertise and a passion for process optimization in global enterprise environments, this hybrid opportunity in Mumbai offers long-term growth and impactful work.

Role Overview: Business Analyst II

As a Business Analyst II, you will collaborate with cross-functional teams to deliver high-impact projects and business-as-usual (BAU) enhancements within the ServiceNow ecosystem. You will lead requirements gathering, testing strategies, stakeholder engagement, and process improvements—primarily within HR Service Delivery (HRSD) and related modules.

This role requires deep functional and technical ServiceNow expertise, strong stakeholder management skills, and experience working within agile and DevOps models.

Key Responsibilities

1. Requirements Gathering & Documentation

  • Lead and support the collection, analysis, and documentation of business requirements.

  • Ensure clarity, completeness, and alignment with enterprise standards.

  • Collaborate with technical teams for seamless handover to development.

2. ServiceNow Functional & Technical Support

  • Provide support to regional teams, including Super Users, Transition Leads, and Change Management teams.

  • Assist in both project and BAU initiatives.

  • Support unit testing, UAT planning, and multi-environment testing.

  • Work closely with Capgemini and internal People teams to ensure successful deployments.

3. Stakeholder Engagement & Change Management

  • Act as a change ambassador to promote ServiceNow adoption.

  • Communicate the value and benefits of platform enhancements.

  • Lead stakeholder enablement and transformation initiatives.

4. Project & BAU Deliverables

  • Develop quick-reference guides and training materials for:

    • ServiceNow People Demand Management (CIM application)

    • ServiceNow HRSD

    • Supporting applications

  • Prioritize release items for the Demand Review Board.

  • Plan and execute testing strategies for platform upgrades (e.g., Yokohama Instance).

  • Support ongoing ServiceNow projects and HR service catalogue implementations.

  • Improve reporting and analytics within the ServiceNow platform.

5. Process Improvement & Analytics

  • Analyse usability testing outcomes and define enhancement opportunities.

  • Document workflows and support the implementation/testing of new processes.

  • Drive continuous improvement initiatives across HR and enterprise systems.

6. Collaboration & Governance

  • Build strong working relationships with:

    • Capgemini teams

    • Worley People team

    • Transition Leads

    • I&DD Platform team

    • WES Operations team

  • Maintain alignment with roadmap governance and design principles.

7. Reporting & KPI Tracking

  • Support reporting requirements and project tracking.

  • Maintain documentation for training, communications, governance, and backlog management.

  • Ensure timely delivery of BAU and project-related deliverables.

Required Skills & Experience

To succeed in this role, candidates must demonstrate:

  • 8+ years of Business Analysis experience.

  • Strong ServiceNow functional and technical expertise (HRSD).

  • Experience with Agile and DevOps models in ServiceNow environments.

  • Hands-on experience with:

    • Universal Request

    • HR Agent Workspace

    • Knowledge Management

    • Continual Improvement Management (CIM)

    • Reporting tools

  • Proven test management experience (test scripts, unit testing, UAT planning and delivery).

  • Strong analytical, organisational, and time management skills.

  • Excellent communication skills and cross-functional collaboration capability.

  • Proficiency in Microsoft PowerPoint, Excel, Word, Visio, and Teams.

  • Proactive mindset with a strong growth orientation.

Experience within HR functions is considered an added advantage.

Why Join Worley?

  • Work on some of the world’s most complex energy and infrastructure projects.

  • Contribute to sustainable, low-carbon energy transformation initiatives.

  • Hybrid work model offering flexibility.

  • An inclusive culture focused on belonging, innovation, and professional growth.

  • Opportunity to collaborate with global teams and industry leaders.

Worley is committed to building a diverse and respectful workplace. The company actively supports workforce reskilling and development to meet the demands of today’s evolving energy landscape.

Application Process

Candidates must apply directly to Worley to be considered. Applications submitted through recruitment agencies will not be considered.

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