Account Manager

Salary £30,000 per year OTE £40,000 Uncapped

Manchester – Hybrid

Who are we

Our client: since our launch in 2011, we’ve helped more than 75,000 UK businesses switch energy suppliers and save over 45% on their energy bills.

We’re looking for a Key Account Manager to retain top customers and nurture those key relationships over time. You’ll become a strategic partner and advisor to the customer, understanding their needs and establishing opportunities to enhance their experience.

What you’ll be getting up to

· Provide a high quality Account Management service for our most valuable customers with the aim of building long term relationships that increase retention and unlock opportunities.

· As a dedicated resource for key accounts, you’ll be committed to helping them solve their problems, realise their business goals, and achieve success.

· You’ll work closely to the customer to understand their specific needs to improve customer retention.

· You’ll understand the customer journey and make recommendations to drive a consistent customer experience.

· Establish regular touchpoints with customers to help build trust and rapport.

· Working closely with the sales team to help maximise sales targets.

· Research our competitors within the marketplace to understand how we can develop our customer proposition.

· Liaise with the marketing team to develop and deliver effective marketing initiatives that support he customer journey.

· You’ll help to provide data, reporting and trends that help the business to understand customer needs.

· Work closely with stakeholders to ensure a smooth handover to customers.

· Work effectively with all other departments to support in the delivery of company objectives and projects.

The role will be a great fit if

· You have previous experience as an Account Manager/Senior Sales Advisor within the energy or property market.

· You’ll have experience of providing account management to high value accounts.

· Excellent influencing and negotiation skills, with the ability to find a win-win solution.

· Self-motivated with the drive to deliver results within a competitive market.

· Outstanding communication skills (verbal, written and listening).

· Solid problem solving, decision making and analytical capability.

· Accurate, with a thorough approach and attention to detail.

· You’ll know your way around a computer.

· Initiative and a desire to learn & grow with the business.

· A collaborator, team worker and effective communicator.

· Resilient and able to work under pressure.

What’s on offer

· A competitive basis salary with outstanding uncapped commission (OTE £40,000)

· Office hours 9 – 5.30pm Monday to Friday – we’re also happy to discuss flexible working arrangements Hybrid

· 25 days holiday (plus bank holidays) – and if that’s not enough you can also buy & sell holidays too.

· You can earn 3 extra days off per year!

· Free parking

· Yearly company-wide holiday

· Summer and Winter Parties

· Employee Assistance Programme – with 24/7 access to a Remote GP

· Cycle to Work Scheme & Tech Scheme

· Pension Scheme

· Life Assurance cover

· Multiple monthly schemes and incentives

· Award winning, ongoing sales training to help you be your very best

· Ongoing opportunities to progress your career

• Our culture
• Our client, values are key to our culture. We’ve built strong relationships based on trust, transparency, and feedback. Positive and constructive feedback is an important part of getting stronger and it happens here every day.
• We’re results focused. We work at a pace and at times it can be relentless. There will be times when you feel stretched and challenged, but that’s where we learn and grow. We’re not afraid to make mistakes (we’d never learn if we didn’t) and we’re always looking to challenge ourselves.

Job Type: Full-time

Salary: £30,000.00-£40,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: In person

Job Type: Full-time

Salary: £30,000.00-£40,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person