3rd Party Claims Handler

Position Title: Third Party Insurance Claim Handler

Reporting to: Operations Manager

Location: Head Office, Wilmslow/Home working

The Department

The Operations Department is split into a number of teams each dealing with different

areas. The department provides a one stop, second-to-none claims handling service. From

first notification of loss (FNOL), ongoing mobility, repair management through to the

processing of the final invoice. The Department is responsible for the service delivery to the

Client as well as business partner and the achievement of internal key performance indicators.

The purpose of the role

A Third-Party Insurance Claim Handler will provide a professional, technical, and efficient

third-party claims handling service defending claims whilst providing the highest standards of

quality and customer service. The role will involve the day to day efficient and effective

handling of end to end third party claims with an overall objective of meeting our Insurer

Principal’s requirements.

There will also be subrogated recovery claims to deal with and recovering our Principals outlay

from the responsible Insurer. You will represent the Company in both verbal and written

interactions between clients, policy holders and suppliers. A large proportion of this contact

is via telephone communication. You must also ensure that the claim file data is kept up to

date and accurate through the Claims Management System.

Key Accountabilities

• To efficiently and accurately deal with claims on behalf of the Company’s Insurer

Principal confidently representing the interface between the client and the Company

• To investigate the circumstances of the claim and assess all information to determine

possible outcomes and cost assessment on each claim.

• To liaise with external stakeholders to ascertain further information as part of

defending the claim

• To confidently liaise and negotiate where appropriate with the third parties and their

representatives to minimise the claim risk and maximise the efficiency, mitigating the

third-party claim.

• To adhere to current processes and compliance requirements.

• To liaise with customers, insurers, repairers, engineers and others as needed to

maintain contact and resolve any issues arising.

• Identifying and resolving any potential fraud or repudiation.

Role Profile

Role Profile prepared by: Anne Pass Date: Sept 21

• Handling subrogated recovery claims.

• Achieve monthly KPI targets as communicated by the Team Leader.

• At all times to promote the corporate image clients through the

provision of the highest level of service quality

• To liaise with other departments and employees as appropriate so as to minimise the

inconvenience to the customer and maximise the efficiency of the claim’s procedure

Qualifications, knowledge & experience

Essential

• Experience of defended Third-party motor damage claims

• Detailed knowledge of liability and RTA case law

• Strong knowledge of the recovery process

• Awareness of the triggers for early identifications of injury claims or large losses

• Good negotiation skills

• Confident telephone manner

• Ability to build great relationships

• Strong teamwork philosophy

• Attention to detail and accurate processing

• Excellent written skills

• Commitment

• Ability to work in a fast-paced environment

• Good time management skills

• MS Office skills

• Able to articulate and interpret information.

• Demonstrates empathy and patience

Desirable

• Prior customer service experience useful

• Prior experience of defended 3rd party claims

• Awareness of liability resolution

• Resilient

• Good problem solver

• GCSE English Language and Maths or equivalent

Job Type: Full-time

Salary: £24,000.00-£28,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person